Yellow

Is it legal to make my Will on Yellow?

Absolutely! The Yellow app guides you through a series of steps to make your Will-creation journey quick and easy. You are not signing anything digitally - the app helps you generate a hard copy that needs to be physically signed by you and your Witnesses to make it legally valid.

Making a Will on Yellow has its advantages. You can:

Create an asset register organised by asset classes and subtypes
Get simplified distribution for your Beneficiaries
Get guidance on selecting of Executor, Guardian and Witnesses
Appoint unlimited backups for your Executor and Guardian
Easily make updates to any part of your Will, anytime. You are only required to make a payment when you generate your Will

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What type of security measures does Yellow have in place? Is my data safe?

Your security is our top priority. At Yellow, we deploy the highest level of security checks, at par with industry best practices. We use AES-256 bit encryption (a cipher approved by the US National Security Agency to protect classified information). All communication is secured from your browser to our service with SSL-encryption. We use the Google Cloud platform, the most reliable platform for hosting data and signed URLs for storing images. We also want to assure you that, since our services are chargeable (unlike other free platforms!), we don’t need to sell your data to any third parties to make commercial gains. We'll never use your data for anything other than creating and generating your Will without your permission. Visit https://getyellow.in/security for more information.

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How do I create an account with Yellow?

Creating an account with Yellow is extremely simple. Download the Yellow app on sign up online at https://plan.getyellow.in/register. Enter your mobile number and the 6-digit OTP you receive. To create your profile, you will need to provide some basic details, such as your name, date of birth, and email address.

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How do I change / update my name, email ID, and address on the app?

Unfortunately, once your KYC has been completed, you can’t change your name on the app. You can, however, reach out to our Customer Support team if you have gone through a legal name change.

Your email ID and address can be easily updated on the app. Simply go to Profile/Update Contact Details -> Contact Details -> Email ID -> Edit

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Which devices are supported by the Yellow app?

Our mobile app is best supported on devices that have operating system versions Android 5 and above, or iOS 14 and above.

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Who has access to my Will when it is being printed?

We have a controlled data room where the printing takes place. Only authorised personnel have access to this facility. Yellow has executed contracts with all employees, who are bound by non-disclosure obligations. These employees are bound by law not to disclose any information pertaining to customers.

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How and when will I get a copy of my Will?

Once you complete the payment for your Yellow Will, your Will document will be emailed to the address provided.

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Can I use my desktop computer to access my Yellow account?

Yes! You can access your account anytime by logging in with your registered phone number at www.getyellow.in/login.

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Will the contents of my Will be shared with anyone, when I click on ‘Notify My People’?

No, the ‘Notify My People’ button is merely to let your important people know that they have been appointed a role in your Will. Details of your Will are not shared with anyone.

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Can I upload more than one picture for an asset?

Pictures are a good way to make sure your belongings are easily identified. The Yellow app does allow for multiple images to be uploaded - however, users should note that, in the final printed Will document, only the first image uploaded will appear. If you are grouping assets together for distribution (eg five paintings), you can upload a single image with all five paintings in it.

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I’m facing some issues with the app / have a different query. Who can I reach out to?

At Yellow, we have a dedicated team of trained professionals to address all your queries. Please reach out to our Helpdesk for any questions that you may have. You can Chat with us (on mobile and website), call us on 805 007 3434, or email us at helpdesk@getyellow.in.

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How do I report a technical issue or bug?

To report any technical issues or bugs, please reach out to our Helpdesk. You can chat with us (available on mobile and on our website), call us on 80500 73434, or email us at helpdesk@getyellow.in.

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Can I have my Will shipped to an international address?

Unfortunately, we are currently unable to fulfill international shipping requests. Alternatively, you can print out your Will yourself using A4 printer paper. No special or stamp paper required.

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What is the refund policy at Yellow?

Yellow charges you only upon creation of your Will. This amount is non-refundable.

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Questions about Yellow

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